Acrobat Removals & Storage is bound by the principles contained in the Privacy Act 1988 (Cth) (subject to exemptions that apply to us under that Act). We may, from time to time, review and update this policy, considering new or amended laws, new technology and/or changes to our operations.
Our website address is: www.acrobatremovals.com.au
All personal information held by us will be governed by the most recently updated policy.
We follow the definition in the Act.
“Personal information is information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card or direct debit information.”
We may collect the following types of personal information:
In some cases, we may also collect information using cookies and other tracking devices.
When you access our website, we may send a cookie (which is a small summary file containing a unique ID number) to your computer.
This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log in.
It also helps us keep track of products or services you view so that we can send you information about those products or services.
We use this to research our users’ habits so that we can improve our online products and services.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey.
We generally use this information to report statistics, analyse trends, administer our services, diagnose problems, and target and improve the quality of our products and services.
This information does not constitute personal information as it does not identify you or anyone else. Therefore, the Australian Privacy Principles do not apply, and we may use this information for any purpose and by any means.
We collect your personal information directly from you unless it is unreasonable or impractical to do so.
We do this:
We may also collect personal information from third parties including
We collect information about you to enable us to perform our business activities and functions and provide the best possible quality.
We collect, hold, use and disclose your personal information for the following purposes:
We will never share, sell, rent, or disclose your personal information other than as described in this policy.
If you do not provide us with the personal information described in this policy, we may not be able to:
We may disclose your personal information to:
We may send you direct marketing communications and information about products and services that we consider may be of interest to you.
These communications may be sent in various forms, including mail, SMS, or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth).
If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
At any time, you may opt out of receiving marketing communications from us by contacting us or by using the opt-out facilities provided (e.g. an unsubscribe link). We will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purpose of direct marketing unless authorised by you.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.
You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try and provide you with suitable means of accessing it (for example, by mailing or emailing it to you).
We will not charge for simply making a request and will not charge for making any corrections to your personal information.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold.
For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality.
If that happens, we will give you written reasons for any refusal. If you believe that the personal information, we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it.
We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
We have a formal complaints procedure. We will endeavour to resolve all investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our representatives will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved.
We may disclose personal information to our related bodies corporate, partnerships, joint venture entities and external service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
We will take all reasonable steps to protect the personal information that we hold from misuse, loss or unauthorised access, including by means of firewalls, password access, secure servers, and encryption of credit card transactions.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website.
Third-party websites are responsible for informing you about their own privacy practices.
Phone: 02 4940 9500