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Acrobat Removals & Storage


Moving home FAQs

We’ve created a simple list of frequently asked moving questions. We want to help make your move run as smoothly as possible and to ensure efficiency on the day.

If you have any other moving questions, we are more than happy to assist you. 

Our Services

No! We can provide a quote free of charge. You can request a free quote here.

Yes! Our packing materials are available through our online store.


Yes! Find out more about our interstate removals here.


We have a professional pre-packing service, where we can come in either before the move or on the day (depending on how much packing is required) and pre-pack your smaller items into cartons ready for transport.

Having us do your pre-pack can save you time. In addition, we can offer full cover transit insurance on these cartons because we take responsibility for all cartons packed by us.

Find out more about our pre-packing service by clicking here.

Moving Checklist & Tips

We prefer that you use removalist cartons rather than wrap and move boxes that you often find in stores. These boxes often crumble, whereas boxes with twin cushioned cardboard will last throughout your move and keep your prized possessions safe.

Bags and tubs are suitable to use when packing your belongings, so long as they are sealed and the items packed in them are cushioned, as they can break more easily.

If you do have bags and tubs, just note that they may take a little longer to load into the truck. Please try and avoid packing any fragile items when using these materials.

For insurance and liability reasons, removalists cannot transport flammables, explosives, poisons, corrosives, and other dangerous substances — that even includes a mower that still contains fuel. 

Make sure you separate such items from everything else to avoid last minute confusion when the removal team arrives.

Most removalists don’t like moving plants because they can be awkward, leave dirt inside the truck, and can leak water. However, we have a refined method for moving plants, so we’re happy to do so, as long as they have been properly prepared prior to our arrival.

We ask that you remove dirt from terracotta pots into containers and place plant roots into plastic bags. We also ask that you don’t water plants for at least two days prior to your move.

Terracotta pots that are not totally empty can’t be moved as the excess weight of the dirt increases the likelihood they will crack and break.

We strongly recommend dismantling and disconnecting your bed, gym equipment, white goods, and electronics. It will make the moving day go so much faster and smoother.

Our team can dismantle and reassemble most items if required, however we don’t dismantle and reassemble cots, bunk beds or any children’s play equipment.

A safe spot carton is the last carton on and the first off the truck. Having one of these sitting open in a handy location, such as a kitchen benchtop, is a good idea to put small items in that you may want to find in a hurry or are easily lost. Items could include keys, landline phones, mobile phones, laptops, chargers, and remote controls.

They’re also the best place to put bed bolts and tools. You might even decide to pop in an electric kettle, coffee, sugar, long-life milk, and a couple of mugs for when you arrive at the new place.

On a door-to-door, same day move, you can switch off and unplug your refrigerator and freezer just before the move. All fridges and freezers need to be completely empty for your move.

For any remaining contents in your fridge or freezer, putting everything into eskies or similar practical, cooling storage solution is your best option to keep everything cold.

If you are moving your refrigerator or freezer into storage, you will need to empty and turn off your appliances at least 48hrs prior to moving them and leave with the doors ajar so that it can settle down to room temperature.

Leave the appliance switched off until they are defrosted, then remove all shelves, trays, and drawers and properly clean with hot, soapy water. Your fridge and/or freezer should be dried and free of moisture. After 48 hours, they should then be closed to protect the seals.

When preparing your washing machine for transport, disconnect it from electricity then unscrew the hoses off the taps to drain any residual water. 

Next, unscrew the hoses from the machine and place them in the machine for safe keeping. If the hoses are attached to the back of the machine, coil them up and tape them so they’re not left dangling. 

If you have a front load washing machine going into storage, ensure that the machine has been turned off at least 48 hours prior with the door left ajar to completely dry out.

Be careful not to lose the rubber washers, and if you kept the travel bolts from when you purchased the machine, install these last.

Prepare your BBQ for the move by detaching the gas bottle (you will need to make your own arrangements for the transportation of it because gas bottles are a prohibited item on our trucks).

Remove and clean the drip tray and remove the wing panels on each side, if possible, to protect it and save space.

Prior to being moved, if the contents of items such as chests of drawers, dressing tables and filing cabinets haven’t been taken out, the extra weight can put excess stress on the frames.

This can weaken your furniture and increase likeliness that it will fall apart. In addition, the extra weight makes them heavier to carry. Please empty all items from your furnishings prior to the arrival of your removalists, and properly pack the contents into standard sized cartons.

As AFRA removalists, we work in line with contract guidelines, which state that removalists may not be held responsible for damage to the content of the packed by owner’s cartons. 

By not packing items properly, you could risk damaging your belongings. If you are concerned about protecting your items, we suggest researching options for insurance for your move. Be sure to check what is covered in your insurance policy.

To book any move with us, we require a signed acceptance/ contract, and a deposit. Deposits are non-refundable, however they are transferrable in the event of a postponement or date variation, provided at least 24 hours’ notice is given, prior to the scheduled start time of the move.

There is no fee for rescheduling to another move date, however rescheduling is dependent on our availability at the time.

Heavy trucks can easily crack driveways; that’s why professional removalists won’t park on them. We will likely be using a three-to-four-metre-long ramp leading up to the back of the truck. We recommend asking a friend or neighbour to reserve car spaces by kindly parking their car in the space, and moving it once the trucks arrive.

Almost ready?

If you are getting your moving checklist prepared and questions arise about your move, we’re here to help! Get in touch with us today for assistance.


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