Acrobat Removals & Storage

FAQs

Moving home checklist & FAQs

We’ve created a simple list of FAQs when moving home, to help make your move run as smoothly as possible and to ensure efficiency on the day.

If you have any other moving questions, we are more than happy to assist you. 

Our Services

No! We can provide a quote free of charge. You can request a free quote here.

Yes! Our packing materials are available through our online store.

 

Yes! Find out more about our interstate removals here.

 

We have a professional pre-packing service, where we can come in either before the move or on the day (depending on how much packing is required) and pre-pack your smaller items into cartons ready for transport.

Having us do your pre-pack can save you time. In addition, we can offer full cover transit insurance on these cartons because we take responsibility for all cartons packed by us.

Find out more about our pre-packing service by clicking here.

Moving Checklist & Tips

We prefer that you don’t use those large striped bags or plastic tubs, because it takes longer to secure them, and they can easily break if heavier items are stacked on top of them.

If you do have bags and tubs, we can still transport them. Just note that they may take a little longer to load into the truck. Please try and avoid these materials when packing any fragile items.

For insurance and liability reasons, removalists cannot transport flammables, explosives, poisons, corrosives, and other dangerous substances — that even includes a mower that still contains fuel.

Make sure you separate such items from everything else to avoid last minute confusion when the removal team arrives.

Most removalists don’t like moving plants because they can be awkward, leave dirt inside the truck, and can leak water. However, we have a refined method for moving plants, so we’re happy to do so, as long as they have been properly prepared prior to our arrival.

We ask that you remove dirt from terracotta pots into containers and place plant roots into plastic bags. We also ask that you don’t water plants for at least two days prior to your move.

We will not move any terracotta pots that are not totally empty because the excess weight of the dirt increases the likelihood they will crack and break.

We strongly recommend dismantling and disconnecting your bed, gym equipment, white goods, and electronics. It will make the moving day go so much faster and smoother.

A safe spot carton is the last carton on and the first off the truck. Having one of these sitting open in a handy location, such as a kitchen benchtop, is a good idea to put small items in that you may want to find in a hurry or are easily lost. Items could include keys, landline phones, mobile phones, laptops, chargers, and remote controls.

They’re also the best place to put bed bolts and tools. You might even decide to pop in an electric kettle, coffee, sugar, long-life milk, and a couple of mugs for when you arrive at the new place.

The proper way to prepare fridges and freezers for transportation is to first unplug them and empty them of their contents, putting everything into eskies or similar practical, cooling storage solutions.

Leave the appliance leave switched off until they are defrosted, then remove all shelves, trays, and drawers and properly clean with hot, soapy water.

Before moving into a storage situation, the doors should be left open for a full day, so that the fridge or freezer can settle down to room temperature. Your fridge and/or freezer should also be free of moisture.  They should then be closed to protect the seals.

To prevent the possibility of mould occurring, put a teabag or moisture removing bag on every shelf and inside every drawer.

When preparing your washing machine for transport, disconnect it from electricity then unscrew the hoses off the taps to drain any residual water. Next, unscrew the hoses from the machine and place them in the box. Or, if they are attached to the back of the machine, coil them up and tape them so they’re not left dangling. Be careful not to lose the rubber washers and if you kept the travel bolts from when you purchased the machine, install these last.

Prepare your BBQ for the move by detaching the gas bottle (you will need to make your own arrangements for the transportation of it because gas bottles are a prohibited item on our trucks).

Remove and clean the drip tray and remove the wing panels on each side, if possible, to protect it and save space.

Prior to being moved, if the contents of items such as chests of drawers, dressing tables and filing cabinets haven’t been taken out, the extra weight can put excess stress on the frames.

This can weaken your furniture and increase likeliness that it will fall apart. In addition, the extra weight makes them heavier to carry. Please empty all items from your furnishings prior to the arrival of your removalists, and properly pack the contents into standard sized cartons.

Heavy trucks can easily crack driveways; that’s why professional removalists won’t park on them. We will likely be using a three-to-four-metre-long ramp leading up to the back of the truck. We recommend asking a friend or neighbour to reserve car spaces by kindly parking their car in the space, and moving it once the trucks arrive.

Almost ready?

If you are getting your moving checklist prepared and questions arise about your move, we’re here to help! Get in touch with us today for assistance.

 

Christmas is coming...

And you guessed it, we’re busy!

Over the silly season (Dec ’22 and Jan ’23) we will have very limited availability for removalist jobs, so book your move today!

We would hate to have to say no, but it’s first in – first served. Call us to learn more.