After years of renting, Ashleigh and her partner Lucas were ready to take the next step and purchase their first home together.
The move involved relocating from a two-bedroom duplex in Morpeth to a freestanding three-bedroom home in Rutherford, approximately 15km away. While the distance wasn’t significant, the reality of moving an entire household was.
Having previously tackled a DIY move with the help of family, an SUV, a ute and a trailer on a 40-degree summer day, Ash knew firsthand just how exhausting and stressful moving could be.
“We knew coming into this move that there would be much more stuff, and we simply didn’t have the skill or stamina to move a whole house of belongings ourselves,” Ash said.
The couple were particularly concerned about moving large furniture through the tight spaces of their rental property without damaging walls, furniture or themselves.
When it came time to choose a removalist, trust was a major factor.
Ash had heard positive feedback from several friends who had previously used Acrobat Removals and decided to request a quote through the company’s website.
“The quote form was really comprehensive in the best way. It made me think about things that needed to be moved that I hadn’t even considered.”
Shortly after submitting the enquiry, Jord contacted the couple to discuss available dates, walk them through the process and provide a detailed quote.
“He kept in contact in the weeks and days prior to the move, making sure we had everything we needed and checking if we had any questions.”
For Ash, the decision came down to confidence.
“Acrobat had so many positive reviews and a great online and community presence, paired with the feedback I’d had from friends. I knew they were trustworthy and professional.”
Despite feeling nervous in the lead-up to moving day, Ash’s concerns quickly disappeared once the team arrived.
“The truck arrived exactly when we were told to expect them. As soon as Jord and the guys arrived and did a walkthrough of the house, I knew we were in good hands.”
The team assessed the move, developed a plan and got to work using professional moving equipment designed to protect both the home’s contents and the property itself.
Within just over an hour, everything was packed safely into the truck and ready for transport.
At the new home, another walkthrough ensured every box and piece of furniture was placed exactly where it needed to go.
What stood out most to Ash was the team’s experience and attention to detail.
“All of our boxes, loose items and furniture were handled with such care. There wasn’t a single mark left on the walls.”
One particular piece of furniture highlighted just how valuable professional removalists can be.
“Lucas has a huge, heavy desk that we actually had to completely disassemble two years ago just to get it into the office at the back of our duplex.”
When the Acrobat team came to move it, the process looked effortless.
“They simply picked it up, navigated it through the house and into the truck with ease. We were gobsmacked. They had the entire office packed up in the time it would have taken us to move that desk alone.”
The team also paid attention to the small details that made settling into the new home easier.
“The bed had been disassembled that morning, and they placed it in the bedroom exactly how it needed to be positioned for reassembly. It was little things like that which made the rest of the day so much easier.”
Thanks to careful planning, clear communication and an experienced crew, the move went exactly to plan.
“The day went perfectly. We had everything moved before lunchtime and were able to get straight into unpacking without being worn out from all the heavy lifting.”
Rather than ending the day exhausted and overwhelmed, Ash and Lucas were able to focus on settling into their new home.
When asked how she felt once the move was complete, Ash’s answer was simple:
“Calm and more organised than I thought we would be.”
Absolutely.
“We would absolutely recommend Acrobat Removals, and we recommend them to anyone moving house or business.”
For Ash and Lucas, what could have been a stressful moving experience became a smooth, organised and efficient transition into the next chapter of their lives.
If you’re planning a move within Newcastle, the Hunter Region or beyond, Acrobat Removals can help make the process simple, safe and stress-free.
If you’re looking to have a great moving experience without the stress, we can help you.
Our team of professionally trained removalists will bend over backwards to guarantee you have a fuss-free, organised, and efficient move.
